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The Tablet & Smartphone Specialists
1-800-635-3178 (M-F 10-6 CST)

Mail-In Repair Service

Introducing Our Mail-In Repair Service

Our mail-in repair service is the alternative option to ordering one of our DIY repair kits and following a detailed video tutorial to complete the repair on your own. If you do not feel comfortable repairing your own device after watching a repair tutorial or you just want the piece of mind knowing that it will be done right, you can spend a litle extra to have one of our professional repair technicians fix your device.

The standard turn around time is 7-10 days from the date you mail our your device, however, with rush service options you can have it back in as little as 2 days after sending it out.

How It Works

  1. Determine Which Service You Need
    Navigate to your device and add the appropriate repair service to your cart. Some issues are more difficult to diagnose than others. If in doubt, or if you need multiple repairs, please contact us.
  2. Select Your Return Shipping Option
    Select an option based on your preference. Consider the transit time of the shipping option. If the repair is time sensitive we offer an overnight return option through FedEx.
  3. Send In Your Device
    After completing checkout you'll receive a confirmation email with instructions for sending in your device. You are free to send us your device by an carrier of your choice. Consider, again the transit time of the method your choose.
  4. Our Tech Verifies Issue(s) And Repairs Your Device
    After receiving your device our tech will check it into the system and verify the needed repairs. If there are any issues outside of the repair service that was ordered we will contact you before proceeding. Otherwise, the repair will be completed as normal.
  5. The Device is Shipped Back
    After the device is repaired we will send your device back by the method that you selected at checkout.

FAQ
Question: What if I don't know what repair I need?
Contact us and we'd be happy to help!
Question: Can I track my repair status?
Yes, you will be able to track your order through our website and see updates such as when the device arrived, when the repairs have been completed, and when the device was shipped back (including a tracking number).
Question: What if my device is not repairable or I decide the resulting repair cost is too high?
If your device is not repairable or after diagnosis other issues arise that bring the cost above your expectations, we will abandon the repair and send the device back to you. You will be refunded for any service costs already paid unless they are a diagnosic fee which would be known ahead of time.
Question: Do you accept purchase orders also known as POs?
Yes, GadgetMenders understands that many schools order by this method. Credit card, debit card and PayPal are also accepted forms of payment.
Question: Where do I send my device?
After placing a service order you can send your device to:
GadgetMenders - Service
200 E Centennial Dr., Unit 500
Oak Creek, WI 53154


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