**Please confirm your device model**
Before any repairs are performed your device is fully tested. If there are discrepancies between what was ordered and what actually needs to be fixed, you will be contacted with the details. There is no obligation to pay for any additional services.
How it works1) Order the service.
2) Send in your device.
3) Our experienced team repairs your device.
4) Receive your device back within 1-2 weeks.
Is this the service I need?This service is for a hard drive replacement. Symptoms of a bad drive are a red-x on the screen, sync errors, or playback errors. It can be further distinguished by a loud clicking noise heard when you put your ear up to the back casing. In some cases it will make a more subtle sound like: tick-tick-tick---tick and then a pause followed by the same pattern, repeatably.
We will remove your old drive and replace it with a fully tested refurbished drive (as it is no longer possible to buy new drives for this model).
An alternative option is an SSD drive which we offer in a separate service page. These use non-moveable parts and last much longer than the original spinning drives. They are available in capacities up to 128gb for the 6th gen and 256gb for the 7th gen.
Track your repair status onlineUsing our online order tracking system you can see when your device is received and checked in at our facility, when the repair is completed, and when your device is shipped back to you. A tracking number is provided with the return shipment.
If you have any questions or concerns don't hesitate to contact us.
Legal Disclaimer: (for our protection) We will not be held responsible or accountable for any damages or injuries that result from the use of this product. We make no guarantee as to the longevity, safety, or functionality of this product or any other products that we sell. You are buying, using and possessing this item at your own risk.
All products ship directly from one of our warehouses located in the United States. Most orders are processed within 1-2 days.
All products include a 60-day limited warranty. The warranty begins on the delivery date stated by the tracking number of your order.
Your warranty covers any malfunction that is a result of a manufacturing defect. We will not cover issues related to water damage, physical abuse, or improper installation.
If you have a question or concern regarding what issues are covered please contact us prior to placing an order.
Requesting Warranty Replacement
If your issues qualify according to the above terms and you are within the warranty period, contact us and we will further assist you.
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